1. Who do I contact if I’m having trouble ordering online?
Please feel free to contact us by phone during business hours, or email if you are having any difficulties with our website or for assistance in choosing an item.
2. How do I track my order?
We currently send your orders via Australia Post, and a tracking number will be emailed to you as soon as we’ve posted your order. You can then track your order via the AusPost Tracking Website.
3. How soon should I expect my order to arrive?
We currently use Australia Post to send all our orders. Orders will be processed and dispatched between 9:30am and 5:00pm week days, if orders are made after 5:00pm, they will be processed that evening and then dispatched the following business day. Orders within Queensland may take up to 4 business days, outside of Queensland orders may take anywhere from 2-6 business days depending on your location. We are posting from a rural area.
4. What if I don’t receive my order?
If your order does not arrive within a reasonable time-frame, or your tracking number states your item has been delivered but you haven’t received it, please contact us.
5. How do I care for my garments?
All our items of clothing come with a care instructions tag. Please follow the instructions carefully (ie dry clean only) or if you are not sure of the instructions, please contact us. Please ensure you do not wear rough jewellery with delicate fabrics.
6. What if the item I want is out of stock in my size?
If an item you want is not available in your size, please contact us. We may be able to order another size for you, or find an item similar to the one you’re admiring.
7. How do I exchange or return an item?
Please see our returns/exchanges policies in Terms and Conditions.
8. How do I receive a refund?
Refunds will be completed via PayPal using the form of payment originally used.
9. Do you sell outside Australia?
Due to the small size of our current operations, we are only selling within Australia at this stage.